Terms and Conditions
Man with Van Kingsbury Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Kingsbury provides man and van, removal, collection, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company refers to Man with Van Kingsbury, providing man and van and removal services.
Customer refers to any individual, business, partnership or organisation that books or uses the services of the Company.
Services refers to any transport, collection, delivery, loading, unloading, packing assistance, furniture moving, or related services provided by the Company.
Goods refers to any items, belongings, furniture, equipment, or materials transported or handled by the Company on behalf of the Customer.
Booking refers to any confirmed request for Services made by the Customer and accepted by the Company.
2. Scope of Services
The Company provides man and van and removal services for domestic and commercial customers. This may include household moves, office moves, student moves, furniture transport, local collections and deliveries, and related assistance as agreed at the time of booking.
The exact scope of the Services, including vehicle size, number of operatives, estimated time, access requirements and any special handling instructions, will be agreed with the Customer during the booking process. The Company is not obliged to provide any services that have not been specifically agreed and confirmed.
3. Booking Process
All bookings for Services must be made directly with the Company. The Customer must provide accurate and complete information at the time of enquiry and booking, including but not limited to:
Full collection and delivery addresses, including floor numbers and access details.
Approximate inventory or description of Goods to be moved.
Details of any heavy, bulky, fragile, or valuable items.
Parking arrangements at both collection and delivery points.
Preferred date and time of the Service and any time restrictions.
The Company will provide a quotation based on the information supplied by the Customer. Quotations may be given as a fixed price for the described job or as an hourly rate with a minimum charge. Any quotation is given in good faith but does not constitute a binding contract until the booking is confirmed by the Company.
The Customer is responsible for checking all details on the booking confirmation and must notify the Company immediately if any information is incorrect or incomplete. Additional charges may apply if the information initially provided is inaccurate or if the scope of the job changes.
4. Pricing and Quotations
Prices are based on factors such as distance, volume of Goods, number of operatives required, vehicle size, access conditions, and the estimated time needed to complete the job.
Quotations are based on normal access conditions. Additional charges may apply if there are unforeseen difficulties, including but not limited to:
Lack of suitable parking or the need to park further away than expected.
Delays caused by waiting for keys, paperwork, customers or third parties.
Stairs, long carrying distances, or restricted access that were not disclosed at the time of booking.
Additional items or significantly greater volume of Goods than initially described.
All prices are stated in pounds sterling unless otherwise agreed in writing. The Company reserves the right to update its rates from time to time. Any change in rates will not affect confirmed bookings already accepted by the Company, unless the scope of the work changes.
5. Payments and Charges
Unless otherwise agreed, payment for Services is due on completion of the job on the day of the Service. For some bookings, including longer distance moves or larger removals, the Company may require a deposit or full prepayment to secure the booking.
Accepted payment methods will be communicated to the Customer at the time of booking. The Customer must ensure that funds are available and that payment can be made promptly when due.
If the booking is charged on an hourly basis, the chargeable time will start from the agreed arrival time or from the time the operative arrives on site, whichever is later, and will continue until unloading is completed and any agreed final tasks are finished.
Waiting time caused by the Customer, building management, agents, or other third parties may be chargeable at the agreed hourly rate. Time spent travelling between collection and delivery points forms part of the chargeable time.
If payment is not made when due, the Company reserves the right to:
Charge interest on overdue sums at a reasonable rate.
Retain Goods until full payment has been received.
Recover any reasonable costs of debt collection and enforcement from the Customer.
6. Cancellations, Amendments and Delays
If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible. The following provisions will normally apply unless otherwise agreed.
For cancellations made more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a future booking at the Companys discretion.
For cancellations made within 24 to 48 hours of the scheduled start time, the Company may charge a cancellation fee, which may include any non-refundable costs incurred.
For cancellations made within 24 hours of the scheduled start time, or where the Customer fails to be present or unable to proceed with the job on arrival, the Company reserves the right to charge up to the full quoted price.
If the Customer wishes to change the date, time, or scope of the booking, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Additional charges may apply where the amendment results in a longer job, different vehicle requirements, or rescheduling at busier times.
The Company is not liable for delays or failures to perform the Services where such delays or failures result from circumstances beyond its reasonable control, including but not limited to severe traffic disruption, adverse weather, accidents, road closures, or unforeseen vehicle breakdowns. In such cases, the Company will make reasonable efforts to inform the Customer and agree an alternative arrangement.
7. Customer Responsibilities
The Customer is responsible for:
Ensuring that all Goods are properly packed, secured, and ready for transport unless packing services have been expressly agreed.
Arranging suitable parking for the vehicle at both collection and delivery addresses, including any necessary permits or permissions.
Ensuring safe and reasonable access to the premises, including lifts, stairways, corridors, and doorways.
Being present, or arranging for an authorised representative to be present, throughout loading and unloading to provide instructions, confirm items, and sign any relevant paperwork.
Checking that no Goods or personal belongings are left behind at the collection address before departure.
The Customer warrants that they are either the legal owner of the Goods or have the full authority of the owner to enter into this agreement and to allow the Company to transport and handle the Goods.
8. Excluded and Restricted Items
Unless expressly agreed in writing, the Company does not carry:
Illegal, dangerous, explosive or flammable materials.
Waste requiring a specific licence, including hazardous or clinical waste.
Perishable goods that may deteriorate during transport.
Cash, precious metals, jewellery, watches, or other items of extraordinary value.
Livestock, animals, or plants requiring special environmental conditions.
If any such items are handed to the Company without its knowledge, the Company accepts no liability for loss, damage, or delay relating to them and reserves the right to remove or dispose of them safely at the Customers cost.
9. Waste, Rubbish and Disposal Regulations
The Company operates in compliance with applicable waste and environmental regulations. The Company is not a general waste collection service and will not remove household refuse, building rubble, or hazardous materials unless specifically and lawfully authorised to do so.
Any request for the disposal of items must be clearly stated at the time of booking so that appropriate arrangements can be considered. The Company reserves the right to refuse to take any items that it reasonably believes cannot be transported or disposed of lawfully or safely.
The Customer remains responsible for ensuring that items presented for transport or disposal do not breach environmental, waste, or licensing laws. Any fines, costs, or liabilities incurred by the Company as a result of transporting prohibited or improperly declared items may be charged to the Customer.
10. Liability and Insurance
The Company will take reasonable care in handling and transporting the Customers Goods. However, the Companys liability is subject to the limits and exclusions set out in this section.
The Company is not liable for any loss or damage where:
The Goods have not been properly packed or protected by the Customer, unless packing services were provided by the Company.
Damage arises from inherent defects, natural deterioration, or pre-existing damage.
Damage arises from handling items which, in the Companys reasonable opinion, are too large or heavy to be moved safely but are moved at the Customers request and risk.
The loss or damage is not notified to the Company in writing within a reasonable period after completion of the job.
The Company is not liable for indirect, consequential or purely economic loss, such as loss of profit, loss of income, or loss of opportunity, arising out of or in connection with the Services.
Where the Company is found liable for loss of or damage to Goods, its liability may be limited to a reasonable amount, having regard to the value of the Goods and the charges paid for the Service. The Customer is advised to arrange their own insurance cover for high-value items or for full replacement value of Goods, as the Companys standard liability may not cover all potential loss.
In the event of vehicle breakdown or other disruption, the Companys liability is limited to arranging alternative transport where reasonably possible or rescheduling the Service. The Company is not responsible for the Customers consequential losses arising from delays.
11. Claims and Complaints
If the Customer wishes to make a claim or complaint relating to the Services, they must notify the Company as soon as reasonably practicable, providing full details of the issue, including any relevant evidence such as photographs.
The Customer is encouraged to inspect Goods and premises before the operative leaves the final delivery address. Any visible damage or issues should be raised immediately. Failure to do so may affect the ability to investigate and resolve the matter.
The Company will review any complaint in good faith and may request additional information or evidence. Where appropriate, the Company may offer a remedy, which may include repair, contribution toward repair, or a goodwill gesture. The availability and form of any remedy remain at the Companys reasonable discretion, subject to applicable law.
12. Access, Parking and Charges for Waiting
The Customer is responsible for arranging suitable and legal parking for the vehicle at both collection and delivery addresses. Any parking charges, fines or penalties reasonably incurred during the job due to the lack of suitable parking or incorrect information provided by the Customer may be added to the final bill.
Where the driver must park further away than reasonably expected, resulting in longer carrying distances or the need to shuttle items, additional time may be chargeable at the agreed hourly rate.
If access is delayed or restricted due to circumstances beyond the control of the Company, such as waiting for keys, completion of property transactions, or building access issues, the waiting time may be charged at the agreed rate.
13. Health and Safety
The Company reserves the right to refuse to carry out any activity that, in its reasonable opinion, may put staff, the Customer, the public, or property at risk. This includes lifting items that are excessively heavy, unstable, or unsafe to move, or working in areas that present a health and safety hazard.
The Customer must ensure that walkways, staircases and access routes are kept clear and safe, and that children and pets are supervised and kept away from moving operations during loading and unloading.
14. Data Protection and Privacy
The Company will collect and use personal information such as names, addresses and contact details solely for the purposes of providing and administering the Services, handling payments, and managing bookings and enquiries.
The Company will take reasonable steps to keep such information secure and will not sell or disclose personal data to third parties except where required to provide the Services, comply with the law, or enforce these Terms and Conditions.
15. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. It is the Customers responsibility to review the most recent Terms and Conditions before making a booking.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
17. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation of booking provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services. No verbal statement or representation by any employee, agent or contractor of the Company shall vary or extend these Terms and Conditions unless confirmed in writing by the Company.
By proceeding with a booking, the Customer confirms that they have read, understood and agree to these Terms and Conditions and that they are authorised to enter into this agreement.
