Privacy Policy
Man with Van Kingsbury Privacy Policy
This Privacy Policy explains how Man with Van Kingsbury collects, uses, stores, and protects personal data relating to customers and enquirers in the Kingsbury area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Kingsbury customers and prospective customers in our service area.
Who we are
Man with Van Kingsbury is a removals and transport service operating in and around the Kingsbury area. For the purposes of data protection law, we act as the data controller in relation to the personal data that we process about our customers and people who contact us with enquiries.
Personal data we collect
We collect and process different types of personal data when you use our services, contact us, or visit our website. The categories of data we may collect include:
Identity and contact details: name, address, pick-up and delivery addresses, contact preferences, and other contact details that you choose to provide.
Service information: details of the services you request from us, such as the type of move, property access information, dates and times, inventory or job notes, photographs you supply to describe items or access, and any other information relevant to providing the service.
Communication data: information contained in messages you send to us, for example by online contact form, messaging service, or written correspondence, as well as notes of phone conversations where relevant to your booking or enquiry.
Payment and transaction data: information about payments and transactions related to our services, such as amounts, dates, and payment method used. We do not store full payment card details; where payments are processed through a third-party payment provider, your card details are handled directly by that provider.
Technical and usage data: when you visit our website, we may collect technical information from your device such as IP address, browser type, pages visited, and the date and time of your visit. This may be collected through cookies or similar technologies where permitted by law and, where required, with your consent.
How we use your personal data and lawful bases
We process your personal data only where we have a lawful basis under UK GDPR. Depending on the circumstances, we may rely on the following lawful bases.
Contract: We process your personal data to provide our services, including to respond to your enquiries, prepare and send quotations, confirm bookings, plan and carry out removals and transport services, and manage ongoing customer relationships.
Legitimate interests: We process personal data to operate and improve our business and services, for example to manage our website, monitor service performance, handle customer service queries, train staff, and prevent misuse of our services. When relying on legitimate interests, we balance our interests against your rights and freedoms.
Legal obligations: We may process your personal data to comply with legal and regulatory requirements, such as record keeping, tax, and accounting obligations.
Consent: In some cases, we may rely on your consent, for example for certain types of marketing communications or optional cookies where applicable. Where we rely on consent, you can withdraw it at any time.
Data retention
We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and to meet legal, accounting, or reporting requirements.
Service and transaction data related to bookings and work carried out are generally retained for a period consistent with applicable limitation periods and tax rules. Enquiry data from individuals who do not proceed with a booking is retained for a shorter period, after which it is securely deleted or anonymised.
Technical and usage data collected via our website is retained for as long as needed for security, analytics, and site performance purposes, after which it is either deleted or irreversibly anonymised.
When we no longer need personal data for the purposes for which it was collected, we will securely delete or anonymise it.
Data sharing and processors
We do not sell your personal data. We may share personal data with trusted third parties where necessary for the operation of our business and the provision of our services. These third parties may act as data processors on our behalf or as separate controllers in some circumstances.
Examples of third parties we may use include:
IT and hosting providers who support the operation of our website, email systems, and digital storage.
Payment service providers who process payments and handle payment security.
Subcontractors or partner drivers who assist in providing removals and transport services, but only with the information they need to carry out the work.
Professional advisers, such as accountants or legal advisers, where necessary for our legitimate business needs and legal obligations.
Public authorities or law enforcement where required by law or in response to valid requests.
Where we engage third-party processors, we require them to handle personal data in accordance with data protection law, to use it only for our specified purposes, and to implement appropriate technical and organisational security measures.
International transfers
Our services are primarily provided within the Kingsbury area and the United Kingdom. If personal data is transferred outside the UK or European Economic Area by our service providers, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other legally recognised transfer mechanisms.
Data security
We take the security of personal data seriously and implement reasonable technical and organisational measures to protect your information against accidental or unlawful destruction, loss, alteration, disclosure, or unauthorised access. These measures are designed to provide a level of security appropriate to the risks presented by processing your data. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
Your data protection rights
Under UK GDPR, you have several rights in relation to your personal data. These rights apply to all Man with Van Kingsbury customers and individuals in our service area, subject to certain legal limitations and exemptions.
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other lawful basis exists.
Right to restriction: You may ask us to restrict how we process your personal data in specific situations, such as while we are considering a request for rectification or objection.
Right to data portability: In certain circumstances, you can request that we provide your personal data in a structured, commonly used, machine-readable format, or ask us to transmit it to another controller, where this is technically feasible.
Right to object: You have the right to object to processing of your personal data based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for legal claims.
Right to withdraw consent: Where we rely on consent to process your personal data, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the contact details provided on our website or in your booking documentation. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office. Details of how to contact the ICO are available directly from the Information Commissioner's Office.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection best practice. Any updated policy will be posted on our website and will take effect from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
